As I am planning relatively long journey to Albany this weekend, I kind of prepped my car this afternoon and tried to clean the wheels/rims starting from the front driver side on 5/2. It seems paranoid because I always think this rim will get dirty easily. So, that afternoon I wore groves to touch the back of the wheel and control arms and links around. Then I felt something sticky and decided to check further and take pictures. Shockingly I found grease leaking from the dust boot of the drive shaft. Please see pictures attached. I had Hoselton service center checked the first thing on 5/3 and hope my sales rep - Luke Pereto can follow up with the shop to make sure that this issue can be fixed properly (either refill grease and change boot or replace the old drive shaft with the new one). Who knows what will happen if I don't check/find the leakage and still drive the long distance!
Dear Mr. xxxxxx, 05/11/2018 06:11 AM
Thank you for contacting Toyota Motor Sales, U.S.A., Inc.
We are sorry to learn the customer relations manager at Hoselton Toyota did not contact you. In addition, we apologize for the concern you are experiencing with your 2017 Toyota Sienna XLE and we regret to hear of your dissatisfaction in this matter.
In our continuing commitment to provide you quality service, each Toyota dealer has, on site, a customer relations manager to address your concerns. The customer relations manager is trained by Toyota to make decisions on Toyota's behalf.
We understand that Christie Brown, customer relations manager, at Hoselton Toyota has thoroughly reviewed all information pertinent to your case and followed all of Toyota's guidelines for your request. In addition, Customer Relations Manager Christie Brown at Hoselton Toyota indicated in your case the service manager worked with Customer on the concerns with your Sienna, the Customer will be coming into the dealer when parts arrive for the remedy, and the Customer's vehicle is safe to drive.
We value you as a customer and have appreciated this opportunity to further review your case.
Your email has been documented at our National Headquarters under file #1805040098. If we can be of further assistance, please feel free to contact us.
Sincerely,
R----- G.
Toyota Customer Experience Center
